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Eurochange's Privacy Policy

Privacy policy

The privacy and securtiy of your personal data is one of the important aspects for our company. We deal with your personal data so that our products and services, as well as your experience, keep improving. It is for this reason that we would like to inform you in a transparent way about our privacy policy so that you know the aims of the treatment and your rights as the owner of the personal data you provided.

 

RESPONSIBLE OF THE TREATMENT

The responsible for the purpose of the treatment and the security of the provided personal data is:

“EUROCHANGE MONEY SERVICES S.A.” with C.I.F. A-54731831, and registered office in Av. Montecarlo 4 Edif. Gemelos XV Local 1, 03503 Benidorm (Alicante)

 

PERSONAL DATA ADDRESSEES

  1. The provided personal data will not be object to any transfer unless it is specified in the specific treatments.
  2. Optionally, for the hiring of computational services in the cloud and/or email services, as well as related services, the personal data might be:
    •  
    • Transferred to computational services businesses located in the European Economic Space (EEE) or,
    • Transferred to computational services businesses located outside the EEE based on the protection shield 'Privacy Shield' which have proper protection measures to guaratee the security of the personal data. You can obtain further information by visiting the following link: https://www.privacyshield.gov/welcome

 

LEGAL BASIS FOR THE TREATMENT OF YOUR PERSONAL DATA

In each specific treatment of the personal data gathered from you, we will inform you  about the legal basis which legitimase the treatment of your personal data.

 

RIGHTS

Right  to Access:

It is your right to obtain confirmation if we are dealing with personal data concerning to you, or not.

Right to Portability:

Always that we process your personal data through automatic media with your consent, you have the right to obtain a copy of your data in a structured format, of common use and mecanical reading transferred in your name or to a third person. Only the personal data that you have porvided us with will be included in it.

Right to Correction.

You have the right to ask for a correction of your personal data if they are incorrect, including the right to complete data which are incomplete.

Right to Elimination.

You have the right to obtain the elimination of any of your personal data without inappropriate delay when the requirements in the RGPD apply.

Right to disagreement.

You have the right to disagree with the treatment of your personal data on the basis of our legitimate interest. We will not continue to treat your personal data unless we can prove imperative and legitimate reasons for the treatment which prevails over your interests, rights and freedom, or also for the formulation, exercise or defense on claims.

Right to retire your consent.

For the case of treatments based on consent, you will be able to retire it at any moment.

Right to make a claim to the control authority.

If you consider that we are treating your personal data in an incorrect way, you may contact us. You also have the right to make a claim to the data protection competent authority.

Right to limitation.

You have the right to ask us to limit the treatment of your personal data in those cases allowed by the RGPD.

Use of rights.

Through a letter or email, adding a copy of your NIF/NIE/Passsport to the address indicated in the Legal Advise.

The customer and/or user of the web will be the only person responsible or the truthfulness of the personal data provided as well as their updating.

PURPOSES OF THE TREATMENT.

Contact form.

We will use your personal data to manage any information request, claim or complaint through the contact form.

The legal basis for   the treatment of your personal data is our legitimate interest.

The personal data will be preserved for a period of two years from the moment they stop being used, without prejudice to the rights that attend you.

Comments form.

We will use your personal data to deal with the comments you leave on our blog.

The legal basis for the treatment of your personal data is our legitimate interest. The personal data will be preserved for a period of two years from the moment they stop being used, without prejudice to the rights that attend you.

Reservations form.

We will use your personal data to deal with your online reservations.

The legal basis for the treatment is the realisation of a contract and the application of preliminary contract measures.

The personal data will be preserved as long as the relationship between both parts is kept or for the necessary years to obey the legal obligations.

 

Online shopping (Register form).

We will use your personal data to manage your online shopping through the processing of your orders and refunds through our online services, and to send you notifications about the state  of your deliveries or in case there is a problem with the delivery of the things your bought.

We will make use of your personal data to manage your payments.

We will also make use of your pesonal data to deal with any complaint or question about the garantee of the products.

Your personal data will also be used to identify you or authenticate your legal age to shop online.

The legal basis which legitimises the treatment is the fact that it is necessary for the realisation of a contract. (online shopping).

The personal data will be transferred to the shipping company so that they are able to hand in your order to your home address as well as to the payment service authorised supplier.

The personal data will be preserved as long as the relationship between both parts is kept or for the necessary years to obey the legal obligations.