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Anyone who owns a broken, discolored or worn banknote can request the change at any branch of the Bank of Spain (if they are Euros) (@BancoDeEspana)  , at a credit institution for recognition and subsequent exchange for a new one or at any office of our network (if it´s foreign currency).7

As a general rule, the change will be made whenever more than half of the original surface of the note is presented or when it can be shown that the missing part has been destroyed.

Once recognized, stained, inscribed or broken banknotes can be exchanged for new banknotes of equal value, in the case of Euros. And if you have damaged foreign currency banknotes, we would exchange them for the value in euros at Eurochange.

The exchange of banknotes damaged by the activation of anti-theft devices will be subject to a commission of ten euro cents per notes if the number of banknotes is equal to or greater than one hundred. No commission will be applied when the tickets have been damaged as a result of robbery attempts or perpetrations, extreme situations that will be justified with a photocopy of the complaint made to the police or judicial authorities. On the other hand, if the banknote has a manufacturing defect, it can be exchanged on the spot under the same conditions at any branch of the Bank of Spain, through a credit institution or at Eurochange.

The Bank of Spain reserves the right to refrain from carrying out certain operations and / or to limit the form of payment of the exchange according to the circumstances in which the banknotes (or coins) have been presented.

In the case of wanting to exchange defective or damaged banknotes at the Bank of Spain, they can be presented both at the Banco de España building in Madrid (c / Alcalá 48) and at its branches, using to this a form that will be made available to us. If you want to make the change in any of our offices we will value the amount and we will make the change at the moment, without waiting and without commissions. You can contact us at the customer service telephone number 615 403 877 and we will give you all kinds of information without obligation.

A few weeks late due to the exceptional situation we have experienced these months, we have finally opened our new currency exchange office in Santa Ponsa, Mallorca.

With this new opening, we now have two offices in the Balearic Islands, this time in another of the best-known enclaves of the island and with more tourist influx.

Where to exchange currency in Santa Ponsa?

Our Santa Ponsa currency exchange office is located on Avenida Rei Jaume I 92, inside Tobacco Shop n. 3, right in front of Santa Ponsa Beach.

On our website you can find more information about the location and opening times.

Available services

At Eurochange Santa Ponsa you can exchange your foreign currency to Euros with the best price, without commissions and without minimum amount.

In addition, you can request your Eurochange Club membership card. With this card you will accumulate points to obtain better prices in your next changes. But not only that, you can also enjoy discounts and promotions in other companies.

You can also reserve your change in advance and collect your Euros at the office, in this way we will have your change ready for the day you indicate.

Do you need currency exchange in Santa Ponsa? Come to visit us!

If you are going to make a trip to the United Kingdom you will have to change your Euros for Pounds. At Eurochange your change will be very simple, fast and at the best price. If you still have any questions, we will tell you about the advantages of making your purchase with us.

1. You will get the best price to buy Pounds

At Eurochange we give you the best price to exchange your Euros for Pounds. Our prices are completely transparent, so you can check them on our website daily and make your purchase on the day that best suits you. Also, if you are a member of the Eurochange Club you will get a better rate every 5 changes you make with us.

2. No minimums or maximums

There is no minimum or maximum amount. You can change small amounts of Euros to Pounds or larger amounts, whatever you need. When buying Pounds on our website you will see a maximum per order of 2,000 Euros. This limit is for shipping security. But if you need a higher quantity, you can make as many orders as you need to complete it.

3. Choose your Pounds: Sterling, Scottish or Irish

Sterling Pounds are valid throughout the United Kingdom, but if you prefer to buy Scottish or Irish Pounds directly, tell us what you need and we will prepare your order. Please note that the Scottish or Irish Pounds are not accepted in England. So if you are going to visit several areas, you can take British Pounds and use them interchangeably.

4. Fast shipping and full availability

The shipping time is 24 hours and we deliver to the address you indicate. For store pickups you can have Pounds available to be collected even on the same day. We have full availability. Order your Pounds comfortably on our website and receive or collect them where it best suits you. That’s easy.

5. Buy Back Service

If you are not sure how much you want to buy, now with our Buy Back Service you can return the Pounds you have left at the same price you paid for them. Exchange more than € 750 in Pounds and return up to 30% at the same price you paid. That way you won't have to worry if you don't spend everything you've changed. This service is available to return at any of our offices or at home with a price of € 7.5 for collection costs.

Do you have any questions about changing Euros to Pounds? Contact us and we will help you solve them.

Do you have a wedding and you don't like to give the typical envelope with money? The birthday of your globetrotting friend is coming and you don't know what to give him? At Eurochange we offer you an original and simple option to make a gift for those who are going to take a trip soon. The Eurochange Gift Card is the perfect gift for weddings, birthdays, Christmas,… since whoever receives it can use it to buy the currency they need on their next trip.

How does the Gift Card work?

We tell you how it works with an example. Let's say you have a wedding and you want to give away 300 Euros but you don't like to give cash or make a transfer to the bride and groom. This is where we can help you.

At your nearest Eurochange office you can buy a gift card worth 300 Euros. You choose the design that you like the most and we will deliver the card in an envelope together with the receipt.

The couple can exchange it at their closest Eurochange office and ask for the currency or currencies they need. Let's say they are going to travel to the United States and the Riviera Maya and want to use their 300 Euro card to buy 150 Euros in US Dollars and 150 Euros in Mexican Pesos.

At the office we will adjust the amounts of the currencies they want to buy to the value of the gift card and we will deliver them their currencies.

Advantages of giving a Eurochange Gift Card

With our card you are not giving away money, you are giving someone a budget for their next holiday. Who doesn't like that? Moreover with the flexibility of not having to know what the next destination of the person to whom you give it will be, since they can choose from more than 50 available currencies. And with a period of one year to spend it, they will surely find a plan where the can use it.

Terms of use

Buying and using our Gift Card is very simple, but there are still some conditions that you should take into account.

The minimum amount of a card is 50 Euros and the maximum is 1,000 Euros. They are charged from 50 to 50. And it will only be valid for the purchase of foreign currency. It cannot be exchanged for Euros.

The validity of the card is one year from the month of purchase. And you will have to present the card along with the purchase receipt to be able to redeem it.

If you have any questions, contact us and we will solve it.

More information about Eurochange Gift Cards.

As part of the de-escalation plan, we have planned a progressive opening of our offices, attending at all times to the Government's guidelines and health recommendations. For this reason, from Monday May 11th we reopen 4 more offices, in addition to those that have been open throughout the quarantine.

Exchange offices open by zones

This is the list of offices where you can make your money change from May 11. Click on each of them to confirm opening hours and available services in each of them.

ALICANTE

Benidorm Juan Fuster

Benidorm Mediterráneo

El Campello

La Zenia

Jávea

Santa Pola

Gran Alacant

MURCIA

Cartagena

Mazarrón

Puerto de Mazarrón

MALAGA

Torremolinos

MALLORCA

Magaluf

Please remember that it is important to continue to maintain security measures, which is why we ask that, during your visit, you keep the security distance from other clients and that you use the prevention devices available in each office.

If you have any questions or want to make your reservation, contact our Customer Service Center. We will be happy to help you.

As you already know, at Eurochange we want to bring currency exchange to our clients. And in order to offer our services closer to you, we are preparing the opening of three new money exchange offices.

Money exchange offices in Malaga, Magaluf and Santa Ponsa

• Eurochange Malaga, our first currency exchange office in the city of Malaga and the fifth in the province of Malaga.
• Eurochange Magaluf II, with this second currency exchange office in Magaluf we expand our service in the area.
• Eurochange Santa Ponsa, the third of our currency exchange offices on the island of Palma.

Very soon we will confirm addresses, opening hours and opening date of these three offices as well as the services available in each of them.

We are working to offer you our best service.

We hope to see you soon!

Following the recommendations of the authorities, part of our exchange offices will remain closed until further notice. Below we detail the offices that will remain open and the services available in each of them. We appreciate the understanding of all our clients and we hope to continue providing our usual services as soon as possible.

Change from Euros to foreign currency

You can exchange your Euros for foreign currency at the Benidorm Juan Fuster and Benidorm Mediterráneo offices.

Change from foreign currency to Euros

You can make this change in any of the offices that remain open: Benidorm Juan Fuster, Benidorm Mediterráneo, Jávea, Santa Pola, Gran Alacant, Cartagena and Magaluf.

Sending and collecting money with Western Union

You can send and collect money with Western Union at the Benidorm Juan Fuster and Benidorm Mediterráneo offices.

Card payment

You can pay by card at the Benidorm Juan Fuster and Benidorm Mediterráneo offices.

For other services, please contact our Customer Service Center.

One of the most common problems when exchanging money for a trip is to decide the amount you want to exchange. Now, with our new Buy Back service, you can buy the currency you need and we will buy back your leftover currency at the same rate. You won’t pay extra fees or lose money on the exchange. We will tell you how to do it.

What is the buy back service about?

The Buy Back service consists of getting the refund for your leftover currencies after your trip, with the same original rate you paid for it. In other words, if you paid €0.91 for each Dollar you bought, we will pay you 0.91€ for each Dollar you take back. Without paying a different rate or losing money for the currency you didn’t use.

What are the requirements of the Buy Back service?

The requirements are very easy:

• You must be a registered client
• Your currency purchase must be over €750
• You must keep your receipt
• We buy back maximum 30% of the original amount
• You have a 30 natural days limit to make the refund

Moreover you must know that this service is valid for any of our foreign currencies (remember Euro is our local currency) without exceptions. And it’s valid for purchases made at any of our branches where we sell currency and also for online purchases.

How can I refund my leftover currency?

To get the refund of your leftover currency you must go to your nearest Eurochange money exchange office. Then we will check you meet the requirements and we will give you the refund giving you the Euros back in cash.

E.g.

On January 20th you buy 900 Dollars for your trip and you pay 819 Euros with a rate of 0.910€ for each Dollar. Finally you only use 700 Dollars and you want to sell back your leftover 200 Dollars on your return on February 17th.

You come to your nearest branch and we check the requirements:

• You are a registered client
• Your original purchase is over 750€
• You have the original receipt
• 200 Dollar is 182 Euros, under the 30% of the total
• The date is inside the term of 30 days

Great! You meet all the requirements so we will buy your Dollars back and give you a refund of 182 Euros. With the same rate you bought them.

Do you still have any doubt? Contact us and we will solve it quickly.

When we travel, most of us have doubts about the money to take for the trip. Do I take all the money from the trip in cash? Is it better to bring a card to pay during my trip abroad? Do I take part of my travel money in cash and another on a card?

If you have ever asked yourself any of these questions, today we will try to solve them.

On a recent trip by some of our colleages from Eurochange abroad (to the United States), we decided to test the different payment options that currently exist to see which was the most reliable option for a trip. This is their experience.

Cash, bank card or prepaid card?

“For our trip we prepared the money in the following way: we took a part of the money, like 1/3 of the total, in cash (to pay the expenses of meals, purchases, displacements,…) and we put the other part, something more than 2/3 of the total, in a prepaid card like Revolut / Bnext that are very popular among travelers (to make the largest payments, hotels,…), in addition to carrying our two bank cards: a debit card (which we carry by default in the wallet) and the credit one (to pay for the rental car and if any unforeseen event arises). ”

Everything was going well until the problem came…

“During the first days we made several payments in cash and with the prepaid card. In two places (an ice cream shop and a vending machine) we tried to pay with the prepaid card but the operation was not authorized. We didn't give it any importance since we thought it was due to a reading problem on the devices, not a problem on the card. In other places we had paid with the same card without problem. So since they were small amounts, we managed to pay in cash.

The problem came when we went to rent our car to continue the trip. In this case it was mandatory to give a credit card and the company did not accept payments or deposits in cash. We already had a previous reservation, but even so, they had to pass the card through the reader to confirm it.

They passed the credit card and told us that the payment was not authorised. We tried again and they told us the same. We tried with the bank debit card with the same response. We asked them to try once more with the prepaid card and it was neither authorised.

So after several attempts (queuing at the counter and approaching dangerously at the maximum time to reach the next destination on our trip) we called the bank. In the bank they inform us of something we did not know:

The cards we use can have three types of technology: magnetic stripe, chip or contactless. Depending on the card they have one, two or all three options. In Europe, the two safest technologies are used: the chip or the contactless. And European cards usually have anti-fraud protection so that payments cannot be made with the magnetic strip, since it is very easy to counterfeit. If this protection is not deactivated, the card does not work with the magnetic stripe, as was our case.

The matter is that in the United States they not only continue using the magnetic stripe, but the most common is that payment systems read only the magnetic stripe. In fact in very few places they had machines to read the chip or to make the payment with contactless.

Then we realized that the times that we had cancelled transactions with the prepaid card was in the same situation, in POS terminals that read only the magnetic stripe. Please, remember that in 90% of the establishments they had only magnetic stripe readers with no option to read the chip or contactless. ”

Outcome

“Finally, after several warnings of how dangerous it was in a 15-minute call from abroad, in our bank they deactivated the protection of the magnetic stripe for the rest of the days of the trip with which we could use the credit card to rent the car.

For the prepaid card we had no option to contact anyone, since there is no Customer Service phone number or other direct way to contact with someone who could help us. So we could only use it in the few places we saw that had dataphones for the chip. We had the option to get 200 Dollars a day from the ATMs, but since we wanted to use it for large payments, we decided not to have more headaches, not having to get money every day to pay for the hotels afterwards and spend it where we could.

We kept saving the cash as a treasure to use it in all the places where they did not accept card or where we could not pay with the prepaid card. We didn’t want to abuse the credit card, but in the end we had to use it for some more expenses. When we returned home we still had a good part of the balance in foreign currency on the prepaid card that we had to change back to Euros, thus losing a part of the money invested.”

Conclusion and advice

“After our experience, we believe that the most reliable way to travel is with cash. We are not going to be technophobes and give up the use of cards, but the truth is that cash was no problem, it is where we got a better price, since we were looking at a price to change it when the price was more favorable, and we spent it all (except for some coins that we kept as souvenir).

The prepaid card is not bad, but we do not believe that we will use it again as the most reliable option and put most of our budget there. We will keep it as a second option to use just in case. Will continue to carry the credit card, whether we have to rent a car or not, since this time it saved us. The problem is that the rate that the bank applied to us, not being the worst, was not very good either. But you don't know that until you get the payment to the card.”

Eurochange tips

We hope you find our partners' experience useful in deciding how to organize your currency exchange. Check before traveling with your bank to be informed of prices, commissions and if you may have problems with your cards. Confirm if the alternative options will be useful, as sometimes they are not what you expect. And for any questions you have about currency exchange in cash, we will be happy to help you.

When we travel abroad sometimes one of the last things we consider is the currency exchange. And it can become a headache for not knowing where to make the change, if the price will be good, which option will be better,…

That is why in our post today we are going to clear some of the most common doubts when it comes to currency exchange. If after reading this post your question is not resolved, contact us. We will be happy to help you solve it.

I travel tomorrow, do I still have time to make a currency exchange?

In Eurochange we have immediate availability of most of the currencies we work with. As a general rule we can have your currencies available for pick-up at a Eurochange office on the same day or for home delivery the next day.

TIP # 1 TO CHANGE CURRENCIES: The sooner you have organized the currency exchange, the better. But if it has happened to you, call us as soon as possible, tell us what currency you need and how much time you can pick it up or receive it at home. We will try to find a solution so you can make your change on time.

How currency purchase works on the web or by phone?

Our currency purchase system through the web and by phone are very similar. In both cases you make your user registration with your personal and contact information and a photo of your Passport. Then you start the process of buying the currency or the currencies you need and make the payment by card or by transfer. You will have to choose the delivery option you prefer: or pick up your currencies at a nearby Eurochange office or home delivery.

TIP # 2 TO CHANGE CURRENCIES: The process of buying currency online or by phone with Eurochange is very simple. But if you have any questions or want to confirm the price, amount, delivery date or any other information before making your purchase, we will be delighted at our Customer Service Center.

I need certain tickets, what can I do?

Sometimes in Internet forums or travel agencies they recommend you to bring certain notes. For example, there are countries in Asia or South America where they recommend us to take Dollars that are in perfect condition and that are of certain years of issuance. This is because in those countries the Dollar is not the local currency, but they accept them if they meet certain requirements.

TIP # 3 TO CHANGE CURRENCIES: If you have any special request about the notes you need, contact us and explain what you need. We will do our best to meet your requirements and prepare your order according to your needs.

What happens if I am not at home when they come to deliver my order?

Eurochange shipments are delivered to the address you indicate. If you are absent, they will leave you a notice or you will receive an SMS to contact the courier and arrange a new delivery for the same day or for the next day.

TIP # 4 TO CHANGE CURRENCIES: Most orders are delivered without incident. If you think you are not going to be at home and you need the order without delay, we offer you the possibility of sending the order to the nearest courier office. So from early in the morning you can pick it up.

Is it better to take the changed money or pay by card there?

This is a question asked by many travelers who don’t know what amount of Euros to change, what amount of currency they will need, if it is better to pay everything by card and not carry cash,… And there is no universal answer that satisfies everyone or valid for all destinations. It is not the same to go to New York where even in the souvenir stalls on the street you can pay by card, than go to Vietnam to places where it is rare that there is an internet connection.

TIP # 5 TO CHANGE CURRENCIES: At Eurochange we always recommend that our clients carry, if not everything, at least a part of the budget in cash. Although it seems not, there are still sites that do not accept card payments (yes, very few, but there are). Also, if you change your cash, you will know what you have paid in advance and you will know how much you are paying for things.

On the contrary, if you pay by card or take money from an ATM, you will pay what your bank charges for making payments in foreign currency and for the conversion of the currency. If you don't check it daily, it's harder to know what you're actually paying. Carrying the emergency card is fine, but always confirm with your bank in advance the exchange rates that will be applied to avoid surprises later.

Do you still have any questions? We are here to answer it 🙂