+34 615 403 877

Customer care phone number

+34 615 403 877

New VIP customer service loyalty

Email

[email protected]

Hours of attention

Monday to Friday

9:00 to 20:00 h.

We will also attend your consultations through our Social networks profiles

Frequent questions

Maybe your question has a quick answer, look it up in our finder of frequently asked questions.

Questions by category

Can I buy foreign currencies in Eurochange? >

If I’m travelling to Spain, can I exchange my currency into Euros in your exchange offices? >

Should I bring my I.D. to make the exchange? >

Where are the Eurochange exchange offices and what are your opening hours? >

Can I make any kind of exchange in any branch? >

What currencies can I exchange? >

What if I want to exchange a currency that is not listed? >

I have had foreign banknotes for a while now. How I can know if they are legal tender? >

Can I exchange banknotes and coins? >

What is the exchange rate today? >

Do you charge any commissions in exchange operations? >

Are your rates better than the bank or the offices at the airport? >

Do you have the same exchange rate in all the offices? >

Do I have the same rate if I buy the currency online than in an exchange office? >

How can I make a reservation? >

Do I need to make a reservation before going to an exchange office? >

If I reserve my currencies today but I want to collect another day, do you keep the rate? >

How long in advanced do I have to reserve my currency? >

Can I make a reservation for the next month? >

Can I make changes to my reservation (date, name, location, amount,…)? >

Can I cancel my reservation? >

What is buying currency online? >

How can I buy my currencies online? >

Can I make changes or cancel an order paid online? >

Why do I have to send a file with my ID? >

How can I change my registration details or cancel my account? >

How can I register for the Newsletter? >

Can I see the history of all of my orders? >

What forms of payment do you accept if I buy my currency online? >

What forms of payment do you accept in you exchange offices? >

Where currency shipments are made? >

How long does it take to delivery? >

How much does it cost to deliver? >

Can I check the status of my order? >

Can I pick up the currencies in a Eurochange exchange office? >

How can I become a member of Eurochange Club? >

What are the advantages of becoming a member? >

How can I know how many points do I have? >

If I buy foreign currency, can I return my leftover currency with the same rate? >

Should I bring my I.D. to make the exchange? >

Can I make any kind of exchange in any branch? >

What currencies can I exchange? >

Are your rates better than the bank or the offices at the airport? >

Do I need to make a reservation before going to an exchange office? >

What is buying currency online? >

Why do I have to send a file with my ID? >

What forms of payment do you accept if I buy my currency online? >

How much does it cost to deliver? >

What are the advantages of becoming a member? >

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New promotion for members of Eurochange Club: Terra Mitica and Mundomar

Enjoy discounts and special offers

The 1^st of April began the new opening season of the parks Terra Mitica and Mundomar. Bothn of them offer to Eurochange Club members the promotion: Ticket + Food.

TERRA MITICA: Ticket + food = €32
MUNDOMAR: Ticket + food = €23

Are you planning a visit to these parks? Would you like to enjoy this promotion?

Send us an e-mail to [email protected] with your full name and the number of your membership card. We will send you the coupon to enjoy this promo.

We hope you have a nice day!

Morevover, you can check all the promotions for members in our website.

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