Traveling abroad is exciting, but currency exchange can often be a last-minute worry. At Eurochange, we want to make this process as easy as possible. In this guide, we’ll walk you through how to buy currency online and share tips to ensure a perfect experience.
I'm Traveling Tomorrow, Is There Still Time?
Absolutely! At Eurochange, we have immediate availability for most of the currencies we work with. Generally, we can have your currency ready for pick-up at one of our offices on the same day, or delivered to your home the next day.
Tip #1: Don’t miss out on your currency!
The sooner you arrange your currency exchange, the better. But if you’ve left it late, call us as soon as you can, tell us what currency you need, and what time you can pick it up or have it delivered. We’ll do everything we can to help you get your exchange in time.
How Does the Online or Phone Purchase Work?
Our online and phone purchasing systems are very similar. In both cases, you’ll need to register as a user with your personal details, contact information, and a photo of your ID. Then, you’ll begin the process of purchasing the currency you need and pay with a credit or debit card. The process is completely secure and confidential, as we use Redsys, the largest online payment platform.
Next, you’ll need to choose your preferred delivery option:
Pick-up at a nearby Eurochange office (no shipping costs). Some offices may have a fee, which will be reflected in the total price.
Home delivery, where you’ll select your destination province. This service has shipping costs, but if your order is over €500, shipping is free.
Tip #2: Online purchasing is simple!
The purchase process with Eurochange is very easy. Through our website, you can get any currency you need in just three steps.
The Three-Step Purchase Process
Step 1: Choose Your Currency and Amount (“CART”)
Select the type of currency and the amount you want. The maximum amount for online purchases is €2,000; for larger amounts, please call our customer service.
You can add more currencies to the same purchase using the “+ Add more currencies” link. Here, you can also apply a discount coupon if you have one.
In the “Select delivery method” tab, choose whether you prefer in-store pick-up or home delivery.
Once your details are correct, click the “Buy” button to move to the next step.
Step 2: Complete Your Payment (“PAYMENT”)
Fill in the fields with your full name and email address for registration.
Review that your order details are correct and click “Buy and pay”.
You’ll be redirected to the Redsys platform to enter your card details and complete the payment.
Once paid, click “Continue” to return to the Eurochange website.
Important: If you are not redirected back to our website or if an error occurs, you will receive an email with a link to finalize your registration. It’s crucial that you complete this process so we can send your order. If you don’t receive the email, check your spam folder. For any questions, you can call us at 615 403 977 and press 4 to contact the online purchases department.
Step 3: Confirm Your Order (“CONFIRMATION”)
If you are already a customer: Log in and click “Next”. You’ll be taken to the page to select the delivery day and time (minimum of 48 business hours). If you chose in-store pick-up, you can select the office; if it was home delivery, you’ll need to fill in your shipping information.
If you are a new customer: You will need to complete the registration. Enter your ID number or passport number and click “Next”.
You will be redirected to a page to fill in the requested details and upload the corresponding documentation.
If it’s your ID, upload the front side, check the “My ID has a back side” option, and upload the back.
If it’s your passport, only upload the inner page.
Only .jpg or .png files are accepted. Once you’ve filled everything out and accepted the terms and conditions, click “I want to register”. The screen will confirm that your order and registration have been completed successfully.
Still have questions? If you want to confirm the price, amount, delivery date, or any other details before making your purchase, our Customer Service Center (by phone or online chat) will be happy to help you. Don’t hesitate to ask!
Other Frequently Asked Questions
What if I need specific banknotes?
Sometimes, it is recommended to carry specific banknotes. For example, in some countries in Asia or South America, it’s advised to use dollars that are in perfect condition and from certain years of issue. If you have any special requests about the banknotes you need, contact us and explain your requirement. We’ll do our best to prepare your order according to your needs.
What happens if I’m not home when my order is delivered?
Eurochange shipments are delivered to the address you provide. If you are absent, the courier service will leave a notice or send you an SMS so you can contact them and arrange a new delivery.
Tip #4: Get your order on time!
If you think you won’t be home and need your order without delays, we offer the option to send the package to the courier service’s depot closest to your home. That way, you can pick it up first thing in the morning.
Is it better to exchange cash or pay with a card?
This is a very common question, and there is no universal answer. Traveling to New York, where you can pay with a card even at street stalls, is not the same as going to Vietnam, where internet connection can be difficult to find in some places.
Tip #5: Combine both methods!
At Eurochange, we always recommend our customers carry at least a portion of their budget in cash. Although it may not seem like it, there are still places that don’t accept card payments. Additionally, when you exchange cash, you know beforehand what you’ve paid. On the other hand, if you pay with a card or withdraw money from an ATM, you’ll pay whatever your bank charges for commissions and currency conversion, which can be difficult to track. Carrying a card for emergencies is a great idea, but always confirm with your bank the exchange rates and fees they apply to avoid surprises.
We hope this guide helps you plan your currency exchange simply and securely.
