Terms and conditions


The company in charge of this website is: "EUROCHANGE MONEY SERVICES, S.A.", a company registered in the Commercial Registry of the province of ALICANTE, Volume 3717, Folio 70, Sheet A-136587, with C.I.F. A-54731831, and licensed by the Bank of Spain with number 1785. Our head offices are located at at Av. Montecarlo 4 Edif. Gemelos XV Local 1, 03503 Benidorm (Alicante). You can also contact us through the telephone number +34 615 403 877 or through the e-mail: eurochange@eurochange.es.



1.- AIM.

These conditions for general use (henceforth CGU), regulate the access and use of the Website under the domain www.eurochange.es (henceforth Website), owned by “EUROCHANGE MONEY SERVICES, S.A” (henceforth EUROCHANGE MONEY), made available to the users (henceforth User/s).

If you have any questions or concerns regarding the use and access to the Website or these CGU, you can contact us through the contact information published in the Legal Notice.



The use of this Website implies the full acceptance by the User of the existing CGU at the time the User accessed to this Website. If they are not accepting of any of the conditions established herein they should abstain from using the Website.

Accordingly, the User shall carefully read the CGU each time they decide to use the Website.

In any case, EUROCHANGE MONEY reserves the right to modify, without prior notice and at any time the CGU. Similarly, EUROCHANGE MONEY reserves the right to suspend, interrupt, or cease to operate the Website at any time.

By “Website use”, it is meant all Users accessing and browsing this Website independently of filling the registration forms.



The access to the Website and/or the Contents included in it, does not imply any kind guarantee with respect to suitability of the Website and/or the Contents included in it, for specific or particular purposes of the Users.

EUROCHANGE MONEY may establish additional limitations and/or conditions for use and/or access to the Website and/or the Contents, which shall be observed at all times by Users.  

3.1.- Access and Use of the Website.

Unless otherwise provided, the use of the Website shall be free of charge, without prejudice to the connection through the corresponding telecommunications network contracted by the User.

The User admits to being over the age of eighteen years, therefore is conscious of and voluntarily and explicitly accepts that the use of the Website is done at all times under only their own exclusive responsibility.

The User is obliged to comply with the CGU, as well as to comply with the special notices or instructions found on the Website and to act always in accordance to the law, good practice and the responsibilities of good faith, employing their maximum attention taking into account the nature and compensation of the service they enjoy. To this effect, they shall abstain from using the Website in any way that can block, damage or deteriorate the normal functioning of the Website, the property or right of EUROCHANGE MONEY, suppliers, distributers, other Users, or any third party in general.

Specifically and without causing any restriction to the obligation assumed by the User complying in a general nature with the previous section, the User is obliged during the use of the Website:

a)           Do not introduce, store or disseminate, on or from the Website, any information or material that is defamatory, offensive, obscene, threatening, xenophobic, pornographic, apologia for terrorism, incites violence, discriminatory to race, sex, ideology, religion or that in some way subverts public order, fundamental rights, public liberty, honour, privacy or the appearance of third parties and in general the current legislation.

b)           Do not introduce, store or disseminate via the Website any computer program, data, virus, code or any other instrument or electronic or physical device capable of causing harm to the Website, any of the services, or any of the equipment, systems or networks of EUROCHANGE MONEY, of any User, of the Suppliers or Distributers of EUROCHANGE MONEY or in general of any third party, capable of causing any type of alteration or prevent the normal functioning of the Website.

c)            Do not introduce, store or disseminate via the Website any content that infringes intellectual and industrial property right, or the rights of a third party, or in general, any content to which they do not exercise the rights, in accordance with the law, to make available to third parties.

3.2.- Access and Use of Content.

The Contents of the Website are available to the User with information sourced from its own and third parties.

EUROCHANGE MONEY ensures that the Contents are of the highest possible quality and are reasonably updated, but does not guarantee the usefulness, accuracy, comprehensiveness, pertinence and/or relevance of the Contents.



Via the CGU no intellectual or industrial property rights about the Website or any of its integrated elements are conceded, and are expressly forbidden to the User their copy, transformation, public communication, making available, extraction, reuse, forwarding, or the use in any form, along any means or procedure, from any of them, unless in those cases where it is legally permitted or is authorised by the owner of the corresponding rights.

The User shall be able to display and obtain a temporary private copy of the Contents for their exclusive personal and private use on their computer systems (software and hardware), provided without the purpose to develop any commercial or professional activities. The User should abstain from obtaining, or attempting to obtain, the Contents through means or procedures different to those that in each case was made available or indicated for that purpose or those that they usually use on the Internet (as long as these latter do not put at risk of damage or deactivation of the Website). The User should respect, at all times, all the  intellectual and industrial property rights concerning the Website, owned by EUROCHANGE MONEY or third parties.



5.1.- Disclaimer of Guarantees and Responsibility for the Functioning of the Website.

EUROCHANGE MONEY does not guarantee the availability and continuity of the functioning of the Website and the services and Contents found in it, or that the content on the Website is updated, being exempted from all responsibility for damages or harm, of any nature, that could arise from such circumstances.

EUROCHANGE MONEY shall carry out, providing circumstances do not arise that make it impossible or of difficult implementation, and as soon as having been notified of the errors, disconnections and/or lack of updating of the Contents, all those actions meant to rectify the errors, re-establish communication and/or update the referred to contents.

Likewise, EUROCHANGE MONEY does not guarantee either the technical reliability of its Website, nor the access to its different pages, and in the same way being exempted of all responsibility for any damages or harm, of any nature, that could arise from this cause.

Furthermore, EUROCHANGE MONEY is not responsible for the possible security flaws or deficiencies that may arise from use of a browser by a User, which was not properly updated or secured or for the damages, errors or inaccuracies that may arise from the malfunctioning of it.

With the aim of reducing the risk of introducing a virus onto the Website, use virus detection programs to control all of the Contents introduced to the Website. Nevertheless, EUROCHANGE MONEY does not guarantee the absence of viruses, or other elements on the Website introduced by third parties external EUROCHANGE MONEY that may cause alterations to the hardware or software systems of the Users or in the digital documents and catalogues contained within its systems. As a result, EUROCHANGE MONEY shall not be under any circumstances responsible of any damages or harm, of any nature, which may derive from the presence of a virus or other elements that can produce alterations in the software or hardware systems, files or catalogues of the Users.

EUROCHANGE MONEY employs various protection measures to protect the Website, the gathered data and the Contents against digital, attacks from third parties. Nevertheless, EUROCHANGE MONEY does not guarantee that unauthorised third parties could have access to the type of browsing and use of the Website enjoyed by the User or the conditions, characteristics and circumstances in which they are made. As a result, EUROCHANGE MONEY shall not be in any case responsible for the damages or harm that may be derived from such unauthorised access.

EUROCHANGE MONEY shall not be in any case responsible for the use that the Users and/or third parties could put the Website or the Contents to, nor the damages and harm that could derive from it.

5.2.-  Disclaimer of Guarantees and Responsibility for the Contents.

EUROCHANGE MONEY does not edit Contents published by third parties on the Website and, as a consequence, does not guarantee nor be responsible for the legality, reliability, usefulness, veracity, accuracy comprehensiveness and relevance of such Content, as well as the Contents owned by EUROCHANGE MONEY. EUROCHANGE MONEY shall not be, in any circumstances, responsible for any damages or harm that may be derived from: (i) the absence of legality, reliability, accuracy, comprehensiveness and/or relevance of the Contents caused from third parties and its own; (ii) the inadequacy for any reason and the disappointing of expectations generated by the Contents; (iii) decisions or actions taken or avoided on the part of the User, trusting in the information or data provided in the Contents, including without limitation, the loss of profits or business opportunities.



Those people proposing to establish Hyperlinks between their web page and the Website should observe and comply with the following conditions:

i)             It shall not be necessary to seek prior authorisation when the Hyperlink only allows access to the homepage of the Website, but shall not be able to reproduce it in any way. Any other type of Hyperlink shall require the unequivocal, express and written authorisation from EUROCHANGE MONEY.

ii)            The web page on which the Hyperlink is established can only contain strictly the necessary to identify the destination of the Hyperlink.

iii)           The web page on which the Hyperlink is established shall not contain illicit information or content, contrary to morality and generally accepted good practice and to public order, as well as not containing content contrary to any rights of third parties.

iv)           EUROCHANGE MONEY reserves the right to block the Hyperlinks directed to the Website which do not have previous express permission even when complying with the provisions described in this point of the General Conditions.



EUROCHANGE MONEY reserves the right to exercise all lawful available action to demand the responsibilities that derive from the breach of contract of any of the provisions of these General Conditions of the Website by a User.



The declaration of any of the clauses contained within these General Conditions as null, invalid or ineffective shall not affect the validity or effectiveness of the remaining, which shall continue to be binding between the parties.



The present CGU govern in accordance with Spanish legislation.

Any controversy relative to the terms of use and access to this Website contained in the present document of the CGU of the Website, the parties submit, expressly relinquishing any other jurisdiction that may correspond to them, unless legal necessity determines otherwise, to the Courts of Benidorm.



For notifications, EUROCHANGE MONEY designates as point of contact specified in the Legal Notice.

The email provided by the User during the registration process on the Website, shall be used by EUROCHANGE MONEY to affect the practice of notifying the User.

The User is obliged to diligently maintain those details respecting to notifications referenced in this here clause.

All the Notifications affected by EUROCHANGE MONEY to the User shall be considered legitimately affected if they have been made employing the details and through the means previously indicated. EUROCHANGE MONEY shall not be responsible for any harm that could pass due to the violation of the User in their obligation to maintain their contact details updated.



1. SHIPPING, SHIPPING COST AND DELIVERY TIMES All orders received from Monday to Friday before 1:00 pm are processed that same day. In case of being received after 1:00 p.m., they will be processed the next business day. Orders received over the weekend (from Friday 1:00 PM to Sunday) will be processed the following Monday or the next business day. Depending on the stock of each currency, the order will be delivered within 24-72 hours. The shipping price is € 4.95 for the Peninsula, € 7 for the Balearic Islands and € 12 for the Canary Islands, Ceuta and Melilla. Shipments are nominative, they can only be delivered to the person who places the order and they will require their personal identification to verify their identity. If the package cannot be delivered to the order address due to the absence of the customer on a maximum of 2 occasions, the third delivery attempt may have a surcharge on the shipping cost. The surcharge can be 0 euros if the client goes to a delegation of the EUROCHANGE courier company, for which the client would be contacted.


2. COLLECTION AT THE BRANCH Customers can pick up their order, without delivery fees in any of our EUROCHANGE Exchange offices of collection authorized to do so. To collect thier order in our EUROCHANGE Exchange offices the customer must provide their personal identification and the receipt of the operation, which can be downloaded and printed from the User Area. EUROCHANGE staff shall check the identity of the customer and will hand over the order. Orders can only be collected by the same person who made the purchase.


3. MEANS OF PAYMENT The order payment can be done by credit/debit card or by transfer. The customer should be aware that by choosing to pay by transfer their order may delayed as it will not be processed until it is proven that the transfer was successful. EUROCHANGE is not responsible for any charges applied by the customers bank for making online payments by credit or debit card. The choosen payment method must be owned by the buyer. No third part payment methods will be accepted.


4. CANCELLATIONS AND RETURNS The customer may cancel an order before delivery has been made, that is, before EUROCHANGE passes on the delivery to the courier agency. To cancel the order the customer must contact EUROCHANGE as soon as possible by any of the channels of customer service available: phone, email or WhatsApp. In case the order has not been sent, EUROCHANGE will proceed to its cancellation and make the refund of money paid by the customer from the same route by which the payment was made. You will not be charged any fee for making the cancellation. If the order has already been sent, EUROCHANGE have no way to cancel it, so that the customer order will arrive in the stipulated period. As arranged in the Article 10 of the Law 22/2007 of July 11 that regulates the commercialization of financial services through a distance, the right of withdrawel is not applied in the operations of currency exchange due to the fact that the price of the same ones depends on fluctuations of the financial market.


5. BUY BACK SERVICE The Buy Back service allows the customer to get a refund of up to 30% of the amount purchased at the same price with which he purchased it. In order to get the refund, the customer must make the purchase as a registered client and must present their original purchase ticket. The deadline to make the return is 30 calendar days from the date of purchase and the minimum amount of the original ticket must be € 750. The return will be made in any of the physical offices of Eurochange, not being possible to return remotely or by mail. Tickets that are not original, in poor condition or illegible will not be accepted. Transactions made on two tickets will not be accepted. In case of purchase of several currencies, each currency has its own ticket, so it will be counted as a single operation for the purpose of the Buy Back service. Therefore, the minimum amount of each currency must be € 750 per purchase ticket. The total purchase amount of several currencies will not be taken into account.



1. RESERVATION PROCESS The customer can make a currency reservation through our website to pick up in any of the exchange offices authorized to do so at the date that best suits them. The customer can only reserve the currency that EUROCHANGE has available in stock. In the case of not having stock of a particular currency, it will not be possible to select in the reservation form. To buy a currency that is not in stock, the customer can access the section of "BUY" on the web page and order it from there which they can pick up at any of the exchange offices collection authorized to do so without charge or delivered directly to your home (consult Purchasing conditions). To reserve through our website the customer must fill out the reservation form providing the details indicated. From EUROCHANGE the reservation will be confirmed via email. The customer must submit their digital or printed receipt in the exchange office of collection along with their identification.


2. CANCELLATIONS The customer may cancel a reservation at any time. For this, the customer must contact EUROCHANGE as soon as possible by any of the customer service channels available: phone, email or WhatsApp . EUROCHANGE will consider the reseravtion as canceled if within two days after the date agreed for the collection, the reservation has not been collected from the exchange office and have not been contaced by the customer of any notice of cancellation or for request a change in the date of collection. Remember that we are here to help you, don’t hesitate in contact us if you have any doubt via e-mail at pedidos@eurochange.es or with a call to +34 615 403 877 during business hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.

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