+34 615 403 877

Customer care phone number

+34 615 403 877

New VIP customer service loyalty

Email

[email protected]

Hours of attention

Monday to Saturday

from 09:00 to 20:00 h.

We will also attend your consultations through our Social networks profiles

Frequent questions

Maybe your question has a quick answer, look it up in our finder of frequently asked questions.

Questions by category

Can I buy foreign currencies in Eurochange? >

If I’m travelling to Spain, can I exchange my currency into Euros in your exchange offices? >

Should I bring my I.D. to make the exchange? >

Where are the Eurochange exchange offices and what are your opening hours? >

Can I make any kind of exchange in any branch? >

What currencies can I exchange? >

What if I want to exchange a currency that is not listed? >

I have had foreign banknotes for a while now. How I can know if they are legal tender? >

Can I exchange banknotes and coins? >

What is the exchange rate today? >

Do you charge any commissions in exchange operations? >

Are your rates better than the bank or the offices at the airport? >

Do you have the same exchange rate in all the offices? >

Do I have the same rate if I buy the currency online than in an exchange office? >

How can I make a reservation? >

Do I need to make a reservation before going to an exchange office? >

If I reserve my currencies today but I want to collect another day, do you keep the rate? >

How long in advanced do I have to reserve my currency? >

Can I make a reservation for the next month? >

Can I make changes to my reservation (date, name, location, amount,…)? >

Can I cancel my reservation? >

What is buying currency online? >

How can I buy my currencies online? >

Can I make changes or cancel an order paid online? >

Why do I have to send a file with my ID? >

How can I change my registration details or cancel my account? >

How can I register for the Newsletter? >

Can I see the history of all of my orders? >

What forms of payment do you accept if I buy my currency online? >

What forms of payment do you accept in you exchange offices? >

Where currency shipments are made? >

How long does it take to delivery? >

How much does it cost to deliver? >

Can I check the status of my order? >

Can I pick up the currencies in a Eurochange exchange office? >

How can I become a member of Eurochange Club? >

What are the advantages of becoming a member? >

How can I know how many points do I have? >

If I buy foreign currency, can I return my leftover currency with the same rate? >

Do you accept damaged, stained, or torn banknotes? >

Is there a maximum limit on the amount I can exchange? >

Can I pay with my mobile phone (Apple Pay, Google Pay) at the branches? >

What if I need specific banknotes? >

What if I’m not home when my order is delivered? >

Is it better to carry cash or pay by card abroad? >

Who can receive a currency order? >

Can I send or receive international money transfers? >

Do you offer Tax Free refunds for tourists? >

Can I reserve my currency via WhatsApp? >

Should I bring my I.D. to make the exchange? >: Yes. According to current legislation, it is mandatory to present an original and valid (not expired) identity document. We accept Passports or National ID cards (for EU citizens). Remember, if you are a member of the Eurochange Club, the process is faster, but your documentation must be up to date in our system.
Can I make any kind of exchange in any branch? >: No. Eurochange has two kind of licences: one to buy currency and one to sell curreny. We can buy currency at all our branches, that is, you can exchange your currency to Euros. However, we just can sell foreign currency at some of our branches or through our website. Check our buy and sell service page to see the branches where you can buy foreign currency.
What currencies can I exchange? >: In Eurochange we work with more than 40 different currencies and we are constanley expanding. You can consult our list of currencies for which we currently have available.
Are your rates better than the bank or the offices at the airport? >: Yes, in Eurochange we offer better rates than the banks and offices at the airports. Also we do not charge commissions. If you're not sure you can compare us, our rates are transparent.
Do I need to make a reservation before going to an exchange office? >: It is not mandatory but is strongly recommended that you make a reservation to ensure we have the amount you want available for the chosen date. If you want to check the availability of any currency you can do so by calling (0034) 615 403 877.
What is buying currency online? >: At Eurochange you can buy foreign currency online to be delivered at home or to be collected in one of our branches with currency delivery service. You must register online, choose the currency and amount and make the payment. You will recieve you currency between the following 24 -72 hours.
Why do I have to send a file with my ID? >: According to the law against money laundering, currency exchange transactions should be identified with the ID. For this reason we ask you to provide us with a readable file with both sides of your ID. It will be only necessary that you send it for the first time for when you make your purchase, then it will be stored on our system.
What forms of payment do you accept if I buy my currency online? >: When you buy currency on our website, you can pay with your credit / debit card or by bank transfer to the account number that we will provide. If you choose the option to pay by transfer, remember that your order may be delayed until we confirm that the transfer has gone through correctly.
How much does it cost to deliver? >: The shipping cost is calculated automatically in the shopping cart based on your postal code. We offer very competitive rates starting from €4.99, for the Peninsula. Remember, if your exchange amount exceeds a certain limit (check current promotions), shipping might be completely FREE! In-store collection is always free of charge.
What are the advantages of becoming a member? >: In addition from benefiting from promotions for members only, you will accumulate points to receive better exchange rates on your transactions. moreover you won't have to bring your ID to exchange money. Your card will be enough.
Do you accept damaged, stained, or torn banknotes? >: At Eurochange, we are very strict about the quality of cash to ensure our customers receive banknotes in perfect condition. We exchange what banks don't accept, We exchange all currencies all over the world, obsolete bank notes, exotic bank notes and old bank notes, even broken bank notes. If you have doubts about the condition of your notes, you can send us a photo beforehand or visit a branch for our team to assess them.
Can I pay with my mobile phone (Apple Pay, Google Pay) at the branches? >: Yes, in those branches equipped with a card payment terminal (POS), we accept contactless payments via mobile devices such as smartphones or smartwatches, provided they are linked to an accepted card (Visa or MasterCard).
Is it better to carry cash or pay by card abroad? >: There’s no one-size-fits-all answer. In cities like New York, cards are widely accepted, but in places like Vietnam, cash is often essential. We recommend carrying at least part of your budget in cash—you’ll know exactly what you’re spending and avoid hidden bank fees. Use your card as a backup, and always check your bank’s exchange rates and commission policies before you travel.
Can I send or receive international money transfers? >: Yes, thanks to our partnership with Western Union, you can send money to over 200 countries or receive it within minutes securely at our branches. You only need your valid ID and the recipient's details.
Can I reserve my currency via WhatsApp? >: Sure! It's the fastest way. Message us at (+34) 615 403 877 indicating the currency you need, the amount, and the branch where you want to collect it. We will confirm availability instantly.

Select your nearest office

* The online store only allows the purchase of foreign currencies (not Euros)

Whistleblowing Channel Policy

WHISTLEBLOWING CHANNEL POLICY

At Eurochange we act with integrity, transparency, and regulatory compliance.

If you have detected any irregular conduct, legal breach, or unethical practice related to our activity, you can report it confidentially and securely through our Whistleblowing Channel.

Confidential
Possibility of anonymity
No retaliation
Independent and objective management

Your collaboration helps us improve and protect our clients, employees, and collaborators.

👉 Access the Whistleblowing Channel:
Go to Whistleblowing Channel

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